SHIPPING AND RETURN POLICY
SHIPPING INFORMATION:
ORDERS ARE PROCESSED AND SHIPPED WITHIN 1-3 BUSINESS DAYS AFTER PAYMENT IS RECEIVED.
YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION ONCE YOUR ORDER HAS BEEN SHIPPED.
SHIPPING COSTS:
WE ARE PLEASED TO OFFER FREE SHIPPING ON SELECT ITEMS AND ORDERS. THE ELIGIBILITY FOR FREE SHIPPING WILL BE CLEARLY INDICATED DURING THE CHECKOUT PROCESS. FOR ITEMS THAT DO NOT QUALIFY FOR FREE SHIPPING, THE SHIPPING COST WILL BE CALCULATED BASED ON THE WEIGHT OF THE ORDER AND END DESTINATION.
CUSTOMS AND DUTIES:
FOR CUSTOMERS WITHIN THE EU, THERE ARE GENERALLY NO ADDITIONAL CUSTOMS OR DUTIES FEES. HOWEVER, IT IS THE CUSTOMER'S RESPONSIBILITY TO BE AWARE OF AND COVER ANY APPLICABLE TAXES OR DUTIES THAT MAY BE INCURRED FOR SHIPMENTS OUTSIDE THE EU.
30 DAY RETURN POLICY
WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF YOU ARE NOT HAPPY WITH YOUR ORDER FOR ANY REASON, YOU MAY RETURN IT WITHIN 30 DAYS OF THE DELIVERY DATE FOR A REFUND OR EXCHANGE.
PLEASE NOTE THE FOLLOWING CRITERIA MUST BE MET:
RETURNED ITEMS MUST BE RETURNED IN ORIGINAL PRODUCT PACKAGING.
RETURNED ITEMS MUST HAVE NO VISIBLE SIGNS OF WEAR OR USE.
PLEASE FOLLOW THESE 3 STEPS:
1. REPLY TO YOUR ORDER CONFIRMATION EMAIL TO REQUEST WHICH PRODUCTS YOU WOULD LIKE TO RETURN.
2. SEND ALL ITEMS BACK TO THE ADDRESS WE WILL PROVIDE YOU WITH IN THE RETURN E-MAIL
3. ONCE RECEIVED BY US, YOU WILL RECEIVE A FULL REFUND
PLEASE NOTE THAT THE RETURN SHIPPING COST WILL BE COVERED BY THE CUSTOMER UNLESS ANYTHING ELSE HAS BEEN AGREED ON.
PLEASE FEEL FREE TO CONTACT US ON INFO@RETOUCHPILLOW.COM IF YOU HAVE ANY QUESTIONS. WE ARE HAPPY TO HELP!