Shipping

At RetouchPillow we value our customers and want to ensure a smooth and satisfactory shopping experience for each and every one of you. Our shipping policy is designed to provide clarity and transparency regarding the delivery of your orders. Please take a moment to review the following details:

Order Processing:

 We strive to process orders within 1-2 business days. Please note that business days exclude weekends and holidays. Rest assured that we are committed to fulfilling your order as quickly as possible.

Shipping Methods and Delivery Timeframes:

While we make every effort to ensure timely delivery, please keep in mind that unforeseen circumstances beyond our control, such as weather conditions or logistical delays, may occur. These factors can impact the delivery schedule. However, we are dedicated to keeping you informed throughout the process and will provide updates if any unexpected delays arise.

Shipping Costs:

Shipping costs are calculated based on several factors, including the weight  and destination of your order. During the checkout process, you will be able to view the applicable shipping fees before finalizing your purchase. We aim to provide competitive and fair shipping costs to our customers.

Please note that from time to time, we may offer promotions or discounts on shipping fees. These offers will be clearly communicated on our website or through our marketing channels, allowing you to take advantage of potential cost savings.

International Shipping:

We are delighted to offer international shipping to select countries. However, it is important to note that customs duties, taxes, and other fees may be applicable upon the arrival of your order in your country. These charges are beyond our control and are the sole responsibility of the customer. We recommend checking with your local customs office to understand the potential fees associated with your international order.

International delivery timeframes may vary depending on the destination and customs clearance procedures. We appreciate your patience and understanding in this regard. Rest assured that we will provide you with tracking information so that you can monitor the progress of your package throughout the shipping process.

Order Tracking:

Once your order has been shipped, we will send you a confirmation email containing your tracking information. This will allow you to conveniently track the progress of your package.

 

Return policy:

  

 

30 DAY RETURN POLICY

If you are looking to return or exchange your order for whatever reason, we’re here to help! We offer easy returns within 30 days of purchase. You can exchange your product for a different product, or a refund to the original payment method.

Please note the following criteria must be met:

  • Returned items must be returned in original product packaging.

  • Returned items must have no visible signs of wear or use.

 Please follow these 3 steps:

  1. Reply to your order confirmation email to request which products you would like to return.

  2. Send all items back to the address we will provide you with in the return e-mail

  3. Once received by us, you will receive a full refund

Please not that the return shipping cost will be covered by the customer unless anything else has been agreed on. 

Please feel free to contact us on info@retouchpillow.com if you have any questions. We are happy to help!