SHIPPING AND RETURNS

30 DAY RETURN POLICY

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer easy returns within 30 days of purchase. You can return your product for a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions:

  • Returned items must have tags still on and be returned in original product packaging.

  • Returned items must have no visible signs of wear or use.

 Please follow these 3 steps:

  1. Reply to your order confirmation email to request which products you would like to return.

  2. Print the prepaid return shipping label that you will receive by email.

  3. Send all items back to us using the label provided 

Please not that the return shipping cost will be covered by the customer unless anything else has been agreed on. 

Please feel free to contact us on info@retouchpillow.com if you have any questions. We are happy to help!